Refund policy

Return and Refund Policy

At NMD Digital, we want you to be satisfied with your purchase. This Return and Refund Policy explains your rights and the process for returning items purchased through nmddigital.uk.

1. Right to Cancel

If you purchase an item online, you have the right to cancel your order within 14 days of receiving your goods, without having to provide a reason.

Once you have informed us that you wish to cancel your order, you have a further 14 days to return the goods.

To request a return, please contact us at:

support@nmddigital.uk

Please include your order number, full name and the item(s) you wish to return.

2. Return Conditions

Returned items should:

Be returned in their original condition.
Be unworn, unused and unwashed.
Include any original tags, labels and packaging where reasonably possible.
Be securely packaged to prevent damage during return shipping.

You are entitled to inspect and try an item in the same way you reasonably would in a physical shop.

We may reduce the amount refunded if an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and functionality and this has reduced its value.

3. Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, not as described or you receive an incorrect item, please contact us as soon as possible at support@nmddigital.uk.

Please provide:

Your order number.
A description of the issue.
Clear photographs of the item where appropriate.

Where required by UK consumer law, we will provide an appropriate remedy, which may include a refund, repair or replacement.

Under the Consumer Rights Act 2015, customers may have the right to reject faulty goods within 30 days and receive a full refund.

Nothing in this policy limits or excludes your statutory consumer rights.

4. Return Shipping

For returns made because you have changed your mind, you may be responsible for the cost of returning the item, unless otherwise stated by us.

If an item is faulty, damaged, incorrectly described or the wrong item was supplied, we will cover reasonable return costs where required by applicable law.

Please contact support@nmddigital.uk before returning an item so that we can provide the appropriate return instructions.

We recommend using a tracked shipping service and keeping proof of postage until your return has been completed.

5. Refunds

Once your returned item has been received and inspected, we will process the applicable refund.

Where you exercise your statutory right to cancel an online purchase, refunds will be made within 14 days of receiving the returned goods or receiving evidence that the goods have been sent back, where applicable.

Unless otherwise required by law, refunds will normally be issued to the original payment method used for the purchase.

Depending on your bank or payment provider, additional processing time may be required before the refunded amount appears in your account.

6. Delivery Charges

When you exercise your statutory right to cancel an eligible online order, the original standard delivery charge will be refunded where required by UK law.

If you selected a more expensive delivery method than our standard delivery option, any additional delivery cost may not be refundable.

7. Exchanges

If you would like a different size, colour or item, please contact us at support@nmddigital.uk.

Where a direct exchange is not available, you may need to return the original item and place a new order.

8. Non-Returnable Items

Certain products may not qualify for a change-of-mind return where an exemption under applicable UK consumer law applies.

This may include:

Personalised or custom-made products.
Products that deteriorate or expire rapidly.
Sealed goods that are not suitable for return for health or hygiene reasons once unsealed.
Other goods specifically exempt from cancellation rights under applicable law.

This does not affect your rights where an item is faulty, damaged or not as described.

9. Sale Items

Items purchased during a sale or promotion have the same statutory rights as full-price items.

Where applicable, eligible sale items may be returned in accordance with this policy.

10. Order Cancellations

If you wish to cancel an order before it has been dispatched, contact us as soon as possible at support@nmddigital.uk.

We cannot guarantee that an order can be stopped once processing or dispatch has begun. If your order has already been dispatched, you may still be able to return it under the cancellation rights described above.