Shipping policy
Shipping Policy
This Shipping Policy explains how orders placed through nmddigital.uk are processed and delivered.
If you have any questions regarding your order or delivery, please contact us at:
1. Order Processing
Orders are processed after payment has been successfully confirmed.
Please allow approximately 1–3 business days for order processing before dispatch.
Orders placed on weekends or public holidays may begin processing on the next business day.
Once your order has been dispatched, you may receive a shipping confirmation email containing available tracking information.
2. Delivery Areas
We deliver to eligible addresses within the United Kingdom.
Delivery availability may vary depending on the product, destination and delivery service available at the time of checkout.
If we are unable to deliver an order to your address, we will contact you and arrange an appropriate solution or refund where applicable.
3. Estimated Delivery Times
Our estimated delivery timeframe is:
Standard Delivery: 3–10 business days after dispatch.
Delivery times are estimates and may vary depending on your location, carrier operations, public holidays, weather conditions and other circumstances outside our reasonable control.
Unless a different delivery period has been agreed with you, orders will be delivered within the timeframe required by applicable UK consumer law.
4. Shipping Costs
Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.
Where we offer Free Shipping, no standard delivery charge will be added to eligible orders.
Any optional expedited or premium delivery services, where available, may incur an additional charge which will be displayed before payment.
5. Order Tracking
Where tracking is available, tracking details will be provided after your order has been dispatched.
Please allow some time for tracking information to become active after receiving your dispatch confirmation.
If you have not received tracking information or have questions about your shipment, contact:
Please include your order number when contacting us.
6. Delivery Delays
While we aim to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances outside our reasonable control, including:
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Carrier delays.
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Severe weather.
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Public holidays.
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Transport disruptions.
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High seasonal demand.
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Customs or border processing where applicable.
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Incorrect or incomplete delivery information.
If your order is significantly delayed, please contact support@nmddigital.uk so that we can investigate the shipment.
Nothing in this policy affects your statutory rights regarding delayed or failed delivery.
7. Incorrect Delivery Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
Please check your:
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Full name.
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Street address.
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House or flat number.
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Town or city.
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Postcode.
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Contact information.
If you notice an error after placing your order, contact us as soon as possible at support@nmddigital.uk.
We will make reasonable efforts to update the delivery information before dispatch, but we cannot guarantee that changes can be made once an order has entered the fulfilment or shipping process.
8. Failed Delivery Attempts
If a carrier is unable to complete delivery, they may:
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Attempt delivery again.
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Leave the parcel in an authorised safe place.
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Deliver it to a collection point.
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Provide instructions for rearranging delivery.
The exact procedure will depend on the delivery carrier.
Customers should follow any tracking updates or instructions provided by the carrier.
9. Lost Packages
If your tracking information indicates that your parcel has not moved for an unusual period or you believe the shipment may have been lost, please contact us at:
Include your order number and any relevant tracking information.
We will review the shipment and, where appropriate, contact the carrier.
Where an order is confirmed as lost and we remain legally responsible for delivery, we will provide an appropriate remedy, which may include a replacement or refund.
10. Packages Marked as Delivered
If tracking shows your order as delivered but you cannot locate it, please first check:
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Around the delivery address.
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With other members of your household.
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With neighbours where appropriate.
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Any designated safe place.
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Any delivery photograph or carrier notification.
If you are still unable to locate the parcel, contact us at support@nmddigital.uk and we will review the matter.
11. Damaged Packages
If your order arrives damaged, please contact us as soon as reasonably possible at:
Where possible, provide:
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Your order number.
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A description of the issue.
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Photographs of the packaging.
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Photographs of the affected item.
We will assess the issue and provide an appropriate solution in accordance with our Return and Refund Policy and applicable UK consumer law.
12. Multiple Shipments
Orders containing multiple products may occasionally be shipped separately.
If this occurs, you may receive more than one parcel and separate tracking information.
You will not be charged additional standard shipping fees solely because we have chosen to divide your order into multiple shipments.
13. Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at:
We cannot guarantee that changes or cancellations can be made once the order has entered processing or has been dispatched.
If your order has already been dispatched, our Return and Refund Policy will apply where applicable.
14. Delivery Responsibility
We remain responsible for goods until they are delivered to you, or to a person or location you have specifically authorised to receive them, in accordance with applicable UK consumer law.
Nothing in this Shipping Policy limits any statutory rights that cannot legally be excluded.
15. Contact Us
For shipping, delivery or tracking enquiries, please contact:
NMD Digital
Website: nmddigital.uk
Email: support@nmddigital.uk
Please include your order number when contacting us so that we can assist you more efficiently.